This article will explain the skills and qualifications you need to be a help desk technician. These jobs are flexible and do not require a college education. It is not essential, but it would make a difference. Read on to learn more about the job description and skills you will need to become a help desk tech.
Skills required
A help desk technician must have excellent interpersonal skills, as with all customer service positions. No matter whether you are interviewing a customer who is currently or prospectively, your interaction with them can set you apart from others with similar qualifications. For this job, technical skills are essential but analytical mindset is also important. You will need to be able quickly to analyze and prioritize tasks. These are the skills you need to be a help desk technician.
IT professionals generally start out as help desk technicians because the education and experience requirements are low. Many help desk specialists remain in this position, while others take advantage of their experience to progress up the corporate ladder. Many tasks include troubleshooting software problems, assisting with computer errors, training end users, backing up company files, and backing them up. Sometimes, they even clean up computer hardware. But the skills needed to become a help desk technician are diverse and flexible.
It is not required to have a college diploma
It is not required to have a college degree to become a help desk technician, but a formal education can be useful. Several IT certifications, such as CompTIA A+, are widely recognized. Depending on the nature of their support work, a helpdesk technician may choose to pursue this certification. A college degree is not necessary to become a help desk technician, though it can enhance their chances of securing a job.
There are many colleges and universities that offer programs for help desk admin. California State University-Bakersfield is one of the most affordable colleges for this field, and Oklahoma Wesleyan University has less stringent requirements. However, anyone interested in a more advanced education should apply to Northwestern University, Stanford University or University of Pennsylvania. Anyone interested in furthering their education in the field is able to take online courses.
Flexible work hours
The Help Desk Technician offers technical support to users. This position is considered the first-line employee of a company. You will respond to helpdesk inquiries and maintain company technology. By providing excellent service, you'll ensure that customers are satisfied. The ideal candidate will have knowledge in the implementation and maintenance of firewalls and host-security, as well adding and deleting people and supporting Active Directory and Exchange 2007./2010 user administration.
Help desk support specialists can work indoors in an office or on-call basis. Some work on weekends and evenings, in addition to traditional business hours. Other help desk support specialists work overnight shifts. As organizations shift to the cloud, the demand of help desk technicians will increase at a rate exceeding 9% through 2030. An average salary for computer user support specialists is $56,550. Work hours for help desk technicians may be flexible, and many work from home.
Job description
Make sure you include a section about your skills and qualifications when creating your job description for a help desk technician. This brief section can make a big difference in the recruitment of applicants. Candidates who don't possess the essential skills or qualifications are discouraged. Providing a list of the necessary skills and qualifications will give you more time to interview qualified applicants. You can also benefit from the advice of your supervisors and hiring managers.
In general, job duties of a help desk technician are varied. The position requires strong technical skills, problem-solving abilities, empathy, and strong technical knowledge. The employer determines the education and experience requirements. Entry-level positions normally require less than two years of experience. An associate's degree is required for entry-level positions. Those with more education and experience may qualify for a Tier 3 position.
FAQ
How many months is a cyber security course?
Cybersecurity courses usually last six to twelve weeks depending on the amount of time you have. You might consider an online course such as the University of East London Cyber Security Certificate Program. It meets three times per week for four weeks and is a short-term option. If you have several months to spare, why not enroll in the full-time immersive program? This includes classroom lectures, assignments, and group discussions, all designed to give you a thorough grounding in cybersecurity. It is easy to budget because the tuition fee covers accommodation, meals, textbooks, IT equipment, and transportation. Students learn the basics of cybersecurity, as well as practical skills like penetration testing, ethical hacking and incident response. After completing the course, students receive a certificate. In addition to helping students get started in cybersecurity, hundreds of students have been able to secure jobs in this industry after they have graduated.
The best thing about a shorter course? It can be completed in less than two years. You will need to put more effort if you want to continue your training. You will likely spend the majority of your time studying but will still need to attend regular classes. The course may also include topics such as vulnerability assessment and digital forensics. However, if you do decide to follow this path, keep in mind that you will need to spend up to six hours each morning on your studies. Regular attendance at scheduled meetings will be a requirement, whether they are in person or via online platforms like Skype or Google Hangouts. These may be mandatory depending on where you live.
The duration of the course will depend on whether it is a full-time, part-time, or hybrid program. Part-time programs are shorter and may only cover half the curriculum. Full-time programs usually require more intensive instruction and, therefore, will likely be spread across several semesters. Whatever your choice, make sure your course has flexible scheduling options that allow you to fit it in your busy schedule.
How can I prepare for my certification exam?
There are many ways to prepare. You can study the entire syllabus before you sit for the exam. A second option is to go through the entire guidebook before taking the exam. To test your knowledge of the topics, you can try a few questions. Another option is to join a local community college, where you can interact and learn from students who have previously taken the same certification exam.
Many websites are offering free exam preparation materials. Although you can purchase the exam manual electronically, only one copy will be sent to you. It is recommended that you keep this copy safe (a CD/DVD drives are ideal).
Some companies even offer self-study guides. These usually cost between $100 and $400. However, they usually include additional features like quizzes and flashcards. Some products let you take the exam on-line.
Google IT certificates can be used to obtain a job.
When applying to a job as an entry-level employee, it is essential that you have all necessary information. You might as well forget about it if you don't. You'll just waste time searching for this information later.
It is not enough to submit applications online. You must also send them a photo of your resume, cover letter and other supporting documents if requested.
These documents should be submitted electronically, rather than by post. This makes it much easier for employers to keep track of everything they need from you.
If you have any questions about your submissions, it is best to ask them immediately and not wait for the rejection. This way, you won't spend valuable time chasing the employer who sent you an email asking why you haven't responded. It's better to find out right away if you need to change anything.
Is the Google IT cert worth it?
Google IT certification for web developers is an industry-recognized credential. It shows employers your willingness to accept technical challenges at any scale.
Google IT certifications are a great way for you to showcase your skills and show your dedication to excellence.
Google will also provide you with access to special content, such as updates to developer documentation and answers frequently asked questions.
Google IT certifications will be available online as well offline.
What are the benefits to learning information technology on your terms?
Without paying for classes, you can learn information tech on your own. All the necessary resources will be available to you, including software and books. There will be no need for you to make time for class, travel, or interact with other students. Plus, you'll save money.
You may want to consider certification. You may also want to consider certification for professional development and job placement.
There are many ways to become certified in information technology. One option is to enroll in a self paced training program through Pearson VUE. Or you could join one of the hundreds of organizations offering certification exams such as CompTIA A+, Microsoft Office Specialist, Cisco Networking Academy, Dell Certified Advanced Technician, CompTIA Security+, and VMware Certified Professional: Data Center Virtualization.
Statistics
- The number of IT certifications available on the job market is growing rapidly. According to an analysis conducted by CertifyIT, there were more than 2,000 different IT certifications available in 2017,
- The IT occupation with the highest annual median salary is that of computer and information research scientists at $122,840, followed by computer network architects ($112,690), software developers ($107,510), information security analysts ($99,730), and database administrators ($93,750) (bls.gov).
- Employment in computer and information technology occupations is projected to grow 11% from 2019 to 2029, much faster than the average for all occupations. These occupations are projected to add about 531,200 new jobs, with companies looking to fill their ranks with specialists in cloud computing, collating and management of business information, and cybersecurity (bls.gov).
- The top five countries contributing to the growth of the global IT industry are China, India, Japan, South Korea, and Germany (comptia.com).
- The United States has the largest share of the global IT industry, accounting for 42.3% in 2020, followed by Europe (27.9%), Asia Pacific excluding Japan (APJ; 21.6%), Latin America (1.7%), and Middle East & Africa (MEA; 1.0%) (comptia.co).
- The median annual salary of computer and information technology jobs in the US is $88,240, well above the national average of $39,810 (bls.gov).
External Links
How To
How can I get started in cyber security?
Many people are familiar with hacking if they have been working in computer technology for years. But they might not be able to define hacking.
Hacking is the attempt to gain unauthorised access to computers, networks, and other systems through techniques such as viruses.
Cybersecurity has become an industry by providing ways to protect against these attacks.
You need to understand the workings of hackers to better understand how you can stay safe online. This information will help you to get more educated about cybercrime.
What Is Cyber Security?
Cyber security refers to protecting computers against external threats. Hacking your system can give someone access to your files, money or other information.
There are two types of cybersecurity: Computer Forensics and Computer Incident Response Teams (CIRT).
Computer forensics involves analyzing a computer after a cyber attack. Experts search for evidence to identify the attacker responsible. Computers are analyzed for signs of tampering or damage caused by malware or viruses.
CIRT is the second type of cybersecurity. Computer-related incidents are handled by CIRT teams. They use their knowledge to stop attackers and prevent them from causing serious harm.